The following terms and conditions on this page apply to anyone who purchases from us.By purchasing from us this means that you accept all our terms and conditions.
7.Cancellations and Returns
8.After Sales Service
Once you have placed your order we will then proceed to the confirmation stage sets out the final details of your order. Following this we will send to you an order acknowledgement email detailing the products you have ordered. Acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products ordered, unless we have notified you that we are unable to accept your order or you have cancelled it.
We guarantee that when you order from us the price will not be beaten anywhere els.
We will always try to get things right the first time but occasionally things don’t go according to plan. Subject always to your statutory rights, if your floor is not of satisfactory quality or is not fit for a purpose which was made known to us, we will replace any defective floor covering and arrange for the defective floor covering to be uplifted and disposed of.
If there is a problem with the fitting which we arranged under the agency agreement referred to in these terms and conditions, we will ask the fitter concerned to revisit your property in order for your fitter to carry out any necessary remedial works. Any contract for fitting is between you and the fitter.
We can take payment from your card or PayPal account at the time that we receive your order, once we have checked your order value, card or PayPal details. Goods are subject to availability. In the event that we are unable to supply the goods ordered, we will inform you of this as soon as possible. Should you wish to cancel at this point a full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by PayPal can be found at http://www.paypal.co.uk.
To ensure that your credit, debit, charge card or PayPal account is not being used without your consent we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms and Conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, and that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
We may be able to deliver to non-UK mainland destinations, including for example, the Isle of Man and the Isle of Wight and remote destinations such as the Scottish Highlands. If we can, those destinations will be subject to a bespoke delivery charge which we will confirm with you. We currently do not deliver to Northern Ireland and we do not accept orders from individuals outside the UK.
Delivery charges and estimated timescales are specified in the Delivery Information section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We are under no liability for any delay or failure to deliver the products within the estimated timescales.
Please note that Buy Carpet strongly advises that you do not book your fitter until you have received and checked your order, as we are not liable for any installation costs or lost wages.
If you wish us to arrange for your floor covering to be fitted, you appoint us as your agent to arrange the fitting of your product. There is a fee payable for us to act as your agent. Alternatively you may make any other arrangements for fitting the product yourself. We will take reasonable care to identify a fitter we believe is suitable to fit the products you have purchased from us and liaise with you and the fitter to arrange a suitable date. You authorise us to enter into an oral contract for fitting of your product and uplift of your current products if you have chosen this option with independent self-employed fitters in your name and on your behalf. The contract for fitting will be under a separate agreement between you and the fitter. You must pay the fitter for the fitting services on completion of the fitting, unless the fitting is taking place on different occasions, in which case you must pay the fitter for the work completed on each occasion (for example, if a lounge, hall, and dining room carpet are fitted in months 1, 2 and 3, as part of a home refurbishment, you must pay the fitter the relevant proportion of the fitting charge upon completion of fitting each room).
If free fitting is included, the provisions (above) still apply, but we will pay the fitter on your behalf unless the terms of any free fitting are different, in which case those terms will apply instead.
We retain full responsibility for the products and services we supply and the fitter is responsible for the standard and quality of, and any liability arising from, delivery and/or installation. Payment for the fitting is made directly to the fitter on the day your order is fitted.
The charges quoted are for the products shown on the order only. If you require additional fitting services these can be agreed with the fitter in advance and quoted for separately.
Doors may need to be trimmed to allow clearance depending upon the depth of your chosen floor covering. This is not part of the fitting work unless this has been specifically agreed. Fitters may remove doors to facilitate fitting and have them ready for you or your appointed carpenter to carry out the trimming and re-hanging. If you have fire doors, external doors or non-wood doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service which Buy Carpet will either carry out or arrange. We are also unable to remove, or arrange the removal of, any fire doors or external doors so arrangements must be made prior to the fitting date to avoid any delays.
•Appointment times and dates
Fitting appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival of the fitter.
•Uplift and disposal
If you have opted for the a uplift and disposal service, the fitter, under the contract between you and the fitter, will remove your old flooring and all offcuts and packaging from your new flooring. Even if you have paid for the service, the fitter will only carry out this work if the floor covering is not soiled and there is no health and safety risk to the fitter in respect of the product being uplifted. Your fitter will return the flooring removed to Buy Carpet for disposal. If you have decided not to opt for this service, it is your responsibility to uplift your existing flooring prior to your fitters’ arrival. Your fitter will then bag up any offcuts from your new flooring and leave them for you to dispose of. If you would like to keep any offcuts, please advise your fitter upon arrival at your home. Your fitters will move up to five pieces of empty furniture from your room. This does not include white or electrical goods, pianos, antiques, or items over 4ft in height. Please ensure that these items contents are cleared prior to the fitting date to avoid any delays or inconvenience with your fitting.
We expect self-employed floor coverings installers to cover the cost of travel up to a 30 mile round trip from the store to the installation address. There may be additional charges for longer distances, difficult parking restrictions or unusual requests e.g. ferry crossings. These charges will be payable to the fitter.
•Damage and scuff marks
Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither Buy Carpet nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.
7.Cancellations and Returns
If you have made a supply only transaction, you have 7 days beginning the day after you have received the goods to cancel.Please may you ensure that the product is kept in the same condition as when it was dispatched to you.You are responsible for the cost of returning goods to us and we advise you to return the goods using an insured and recored method of delivery. Should you fail to return the good to us we reserve the right to collect the goods from you and charge you for that collection.
If you have made a supply and fit transaction you have 7 days to cancel beginning the day after the transaction is completed.If you require the goods to be fitted during the 7 day cancelation period you will waive your cancelation rights.In this situation we will need written confirmation that you are waiving your cancelation rights before we can agree to fit the goods.
When goods are cut and made to measure for the customers own specification transactions can only be canceled within 48 hours and a 20% fee will be charged.
Cancelations made outside of these timescales will be void and we can’t grant refunds.
8.After Sales Service
If you require any help or are not satisfied after you have made your purchase, please contact us.It is really important that you tell us if you are not satisfied as soon as possible to enable us to put things right for you quickly.
Please inspect the completed work with your fitter (please see the Fitting (Floor coverings) section above for more details on the fitting process) before they leave. Your fitter should be able to address any issues which are identified.
If a problem with the fitting manifests itself after the product has been fitted, please either contact your fitter directly or in the first instance, let the store who is arranging the fitting know if there are issues.
If you have any complaints please contact us.